Maggie’s, the Students Union Bar & Café at the Queen Margaret University in Edinburgh is the most informal place on campus. It’s the perfect place for student’s to enjoy some food, drinks, to play pool, and relax with friends. Many of the University Freshers’ events happen in and around Maggie’s.
Like many Universities across the UK, the Queen Margaret University needed support to allow them to re-open safely and ready for the start of the academic year. Julie Smith, General Manager, Maggie’s Bar was looking for an order & pay app to assist with social distancing guidelines and chose ROUND for its ease of use and set-up, and found the support offered by ROUND all the way through the process was above and beyond her expectations. Speaking of her experience so far, Julie said “We’ve felt really supported by the team at ROUND and the marketing materials they’ve supplied are first class. Installing ROUND was an excellent decision and has proved to be a really good experience. We particularly liked that we were up and running within a week!”
In addition to the simple set-up process, the team found using ROUND quick and easy and they shared that “students have taken to the app like ducks to water”. This reflects a recent study by CGA which found 80% of adults would be happy to pay for their food and drinks orders via their smartphone, and 67% felt they would spend more if they could order via their smartphone. This is something which Maggie’s Bar has shown to be true with an increase in orders of 10% compared to the same period last year, and a massive 740% increase in click+collect orders.
ROUND is proud to be supporting the UK’s Universities and helping them meet the Government safety guidelines, whilst also increasing revenue and efficiencies for the venues. Following Scotland’s lockdown announcement in October, ROUND was able to assist Maggie’s Bar by creating a second retail outlet on the ROUND app within 24 hours of the new restriction announcement. This meant Maggie’s Bar was able to continue trading in a safe and compliant manner.
“Their willingness to go above and beyond has been outstanding! Given the ever growing restrictions surrounding our business, ROUND has helped us to keep trading in a safe and compliant manner, always willing to work with us in creative new ways to provide a service to our students. We’d 100% recommend click and collect as this feature has helped us increase our sales, when we otherwise might have none! Our students and loyal customers have adapted well to using ROUND, it took them a little while to get the hang of things, but now almost 80% of our customers choose to use ROUND for all their orders, whether it be sit in, take away or deliveries!”
- ROUND was set-up and running within a week
- Improved efficiencies for staff and bar teams
- 60% of orders via the ROUND app
- 10% increase in orders
- Click+collect orders increased 740%
- Click+collect outlet created within 24 hours